This article is intended for School Team agents regarding incorrect tuition in school admin.
We are not allowed to adjust tuition. We have a process to keep track of incorrect tuitions (in case of school discrepancies) which happened last year
We are not allowed to adjust tuition. We have a process to keep track of incorrect tuitions (in case of school discrepancies) which happened last year
If a school contacts us about an incorrect tuition:
- Ask for the student(s) affected, How much they charged, and what is the correct charge?
- Add the ticket to a subtask with the school's name on the Tuition Adjustments & Refunds Asana board
- Once the school responds, add to the Tuition Adjustments spreadsheet & edit the "Tuition adjustment" macro with the correct addition/subtraction:
"Thank you for providing this information and for your patience. There is no feature to edit tuition at this time. Please [subtract/add] $x [to/from] the Spring 2025 tuition for the corresponding student(s). Have a great day!"
If the school's payment was UNDER: Please have them "correspond with the parent(s) to not spend $x in the marketplace as it will be owed in Spring 2025."
- Solve the ticket & subtask